Member Experience Specialist - Evening Shift Premium

Planet Fitness; Commerce Charter Township (MI); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical, Dental and Vision insurance

Employee Referral Bonus Program

Night shift premium

Free Black Card Membership

401(k) with employer match

Profit sharing program

Clean work environment

EAP

Job summary

Planet Fitness in Commerce Twp, MI is seeking a Customer Service Representative to join our team. You will greet members and guests, provide tours, sign up new members, and help ensure a welcoming, judgement-free atmosphere at the club.

You will answer phones, address questions, and communicate updates and billing issues to members and guests while maintaining a clean, safe facility. This role emphasizes reliability, friendliness, and customer care in a dynamic gym environment.

Qualifications

• Must be 18 years old or older.
• Punctuality and reliability are essential.
• Customer service experience preferred.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities and relay updates to members and guests.
• Respond to member questions and concerns in a timely, professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Punctuality

Communication

Job description

Planet Fitness in Commerce Twp, MI is seeking a Customer Service Representative to join our team. You will greet members and guests, provide tours, sign up new members, and help ensure a welcoming, judgement-free atmosphere at the club.

You will answer phones, address questions, and communicate updates and billing issues to members and guests while maintaining a clean, safe facility. This role emphasizes reliability, friendliness, and customer care in a dynamic gym environment.