Guest Experience Specialist - Flexible Hours & Growth

Planet Fitness; Redford Charter Township (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Growth opportunities

Set schedule

Medical, Dental and Vision benefits

Referral program

Night shift premium

Black Card Membership

401(k) with match

Profit sharing

Clean work environment

Community health focus

Team culture

EAP

Job summary

Planet Fitness in Redford, MI is seeking a Customer Service Representative to provide a superior level of member service and guest support, ensuring a warm, welcoming, and judgment-free experience.

This full-time role includes greeting members, answering phones, guiding tours, signing up new members, logging amenities, and communicating updates or billing issues, while maintaining a clean club environment.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness in Redford, MI is seeking a Customer Service Representative to provide a superior level of member service and guest support, ensuring a warm, welcoming, and judgment-free experience.

This full-time role includes greeting members, answering phones, guiding tours, signing up new members, logging amenities, and communicating updates or billing issues, while maintaining a clean club environment.