Part-Time Member Experience Specialist - Growth & Perks

National Fitness Partners; Baltimore (MD); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

PTO for all employees

Shift-differential pay

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is seeking a Customer Service Representative to support Planet Fitness members with a friendly, professional experience. This part-time role offers afternoon, evening, and weekend shifts, with hourly increases based on time in service and milestones.

Starting at $15 per hour, the position includes PTO, shift-differential pay for select shifts, an Employee Assistance Program, and a free Black Card Membership for staff.

Qualifications

• Strong focus on delivering friendly, professional member service.
• Ability to greet members and sign them up with accuracy.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Answer phones in a friendly manner and use information script.
• Greet members, sign up and tour new members, log amenities.
• Respond to member questions promptly and professionally.
• Process beverage or merchandise purchases through POS.
• Promote fitness classes to members and guests.
• Maintain a clean, safe club environment.

Skills

Customer service

Phone etiquette

Communication

Team player

Education

High School Diploma or equivalent

Tools

POS system

Job description

National Fitness Partners is seeking a Customer Service Representative to support Planet Fitness members with a friendly, professional experience. This part-time role offers afternoon, evening, and weekend shifts, with hourly increases based on time in service and milestones.

Starting at $15 per hour, the position includes PTO, shift-differential pay for select shifts, an Employee Assistance Program, and a free Black Card Membership for staff.