Member Experience Specialist - Part-Time Evenings & Growth

Planet Fitness; Martinsburg (WV); On-site; USD 13,000 - 19,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

Paid time off

Employee Assistance Program

Free employee Black Card Membership

Job summary

Planet Fitness Martinsburg is seeking a friendly Customer Service Representative to deliver a top‑notch Judgement Free member experience and assist guests with sign‑ups, questions, and tours.

This part‑time role requires availability Monday–Thursday 5PM–10PM and Friday 4PM–9PM, with starting pay at $11.50 per hour and regular increases at 180 days, 1 year, and every 6 months thereafter.

Join National Fitness Partners and grow with a team that values accountability, drive, and service.

Qualifications

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our fitness instruction classes to our active members and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High School Diploma or GED

Tools

POS system

Job description

Planet Fitness Martinsburg is seeking a friendly Customer Service Representative to deliver a top‑notch Judgement Free member experience and assist guests with sign‑ups, questions, and tours.

This part‑time role requires availability Monday–Thursday 5PM–10PM and Friday 4PM–9PM, with starting pay at $11.50 per hour and regular increases at 180 days, 1 year, and every 6 months thereafter.

Join National Fitness Partners and grow with a team that values accountability, drive, and service.