Member Experience Specialist - Part-Time

YMC; Portland (ME); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Free personal membership

Earned Paid Leave

Program discounts

Assistance programs (mentoring & 403(b

Y Retirement when eligible

Training, certification and career"}],

Free personal membership

Earned Paid Leave

Generous program discounts

Meaningful assistance programs like 70

Job summary

YMCA of Southern Maine invites applications for a Membership Services Representative. Under the Membership Director, you will build relationships with members and deliver helpful, friendly, professional customer service at three Maine locations: Portland, Freeport, and Biddeford.

You will greet members, register them for programs, process payments, and input data into the software system while maintaining accurate records and upholding the YMCA mission and core values.

Qualifications

• High school diploma or GED required.
• Able to communicate clearly and respectfully.
• Excellent customer service and composure under pressure.
• Pays attention to details and accuracy.
• Calm under frequent interruptions.

Responsibilities

• Greet members and guests; provide accurate information by phone and in person.
• Register members into programs and process payments and receipts.
• Input data into the software system; maintain accurate records.
• Manage cash drawer; reconcile transactions at shift end.
• Uphold the YMCA mission, values, and safety policies.
• Other duties as required.

Skills

Customer service

Communication

Attention to detail

Professionalism

Phone & in-person service

Education

High school diploma or GED

Job description

YMCA of Southern Maine invites applications for a Membership Services Representative. Under the Membership Director, you will build relationships with members and deliver helpful, friendly, professional customer service at three Maine locations: Portland, Freeport, and Biddeford.

You will greet members, register them for programs, process payments, and input data into the software system while maintaining accurate records and upholding the YMCA mission and core values.