Member Experience Specialist

YMCA of Southern Maine; Portland (ME); Hybrid; USD 23,000 - 24,000; Part time

Benefits offered by this job

Free personal membership

Earned Paid Leave

Generous program discounts

Mentoring and retirement programs (403

Job summary

The YMCA of Southern Maine is seeking a part-time Membership Services Representative in Portland, ME. This role focuses on delivering friendly, professional customer service, building member relationships, and supporting the membership department with data entry and cash handling.

Schedule includes 26.5 hours per week across Monday, Tuesday, and Saturday shifts. Location options include Portland and other Maine-area branches.

Qualifications

• Demonstrates strong communication skills, including an ability to communicate effectively and respectfully.
• Exercises good judgment and provides excellent customer service.
• Pays attention to detail.

Responsibilities

• Inclusion - honor the YMCA of Southern Maine’s Promise Statement and foster a welcoming environment.
• Relationship Building – greet members and guests, provide accurate information, learn needs, and respond with empathy.
• Personal Growth – maintain emotional maturity and pursue skill development.
• Operations & Safety – know membership policies and programs and convey them accurately.
• Data Tracking & Documentation – register members, handle payments, and input data into the system.
• Other duties as required.

Skills

Customer service

Communication skills

Attention to detail

Ability to work with distractions

Education

High school diploma or GED

Job description

The YMCA of Southern Maine is seeking a part-time Membership Services Representative in Portland, ME. This role focuses on delivering friendly, professional customer service, building member relationships, and supporting the membership department with data entry and cash handling.

Schedule includes 26.5 hours per week across Monday, Tuesday, and Saturday shifts. Location options include Portland and other Maine-area branches.