Member Experience Specialist — Inbound Center

IH Mississippi Valley Credit Union; Moline (IL); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

401(k) with company match and profit分享

Paid time off with paid holidays

Health insurance including dental and视

Fitness reimbursement

Education reimbursement

Life Insurance

Paid Community Volunteering

Employee Assistance Program (EAP)

Access to fitness center

Job summary

IH Mississippi Valley Credit Union is seeking a Contact Center Agent in Moline, IL to handle inbound member calls, provide information on loans and online banking, and promote financial products with a member-first mindset.

Ideal candidates show strong communication, compassionate service, and the ability to document interactions while following procedures. The role supports a collaborative workplace with on-site gym facilities and benefits.

Qualifications

• High School diploma or equivalent.
• Ability to assess member needs with understanding, patience and compassion.
• Proficient in relevant computer applications.
• Ability to handle multiple tasks efficiently, such as taking calls while updating records.
• Educate members on financial tools; accurately and efficiently apply policies and procedures.
• Reliable and Motivated to help others.

Responsibilities

• Assist members with account inquiries, information on loans, online banking, and other financial needs.
• Resolve member issues efficiently, aiming for first-contact resolution.
• Build relationships and identify opportunities to match members with products and services that support their financial wellness.
• Accurately document member interactions and follow compliance procedures.
• Participate in meetings, training, and organizational initiatives.
• Stay current on policies, technology, and remote delivery options.
• Take initiative for personal development and skill-building.

Skills

Communication skills

Empathy

Computer proficiency

Multitasking

Customer service

Reliability

Education

High School diploma or equivalent

Job description

IH Mississippi Valley Credit Union is seeking a Contact Center Agent in Moline, IL to handle inbound member calls, provide information on loans and online banking, and promote financial products with a member-first mindset.

Ideal candidates show strong communication, compassionate service, and the ability to document interactions while following procedures. The role supports a collaborative workplace with on-site gym facilities and benefits.