Digital Loan Officer

IH Mississippi Valley Credit Union; Moline (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid holidays

Paid time off

Tuition reimbursement

Volunteer opportunities

Fitness center access

Job summary

IH Mississippi Valley Credit Union is hiring a Digital Loan Officer for their Remote Financial Center in Moline, IL. You will engage members across phone, email, text, and chat to assess lending needs and guide them to appropriate solutions, while meeting team goals in a call-center environment.

The role emphasizes relationship-building, accuracy, and timely service. You will participate in training and stay current on products, policies, and security standards to protect member information.

Qualifications

• 1+ year of lending experience or call-center sales experience.
• Strong verbal and written communication across phone, email, text, and chat.
• Professional, positive attitude with adaptability to change.

Responsibilities

• Develop member relationships and identify financial needs.
• Process consumer loan applications via phone, email, chat, and online channels.
• Guide members to lending solutions and coordinate with Underwriting.
• Open memberships and deposit accounts following procedures.
• Support achieving individual and departmental production and sales goals.
• Maintain product knowledge and protect member information while complying with security policies.
• Participate in training, meetings, and development activities.

Skills

Lending experience

Call center experience

Communication skills

Multichannel support

Detail oriented

Education

High school diploma or equivalent

Job description

Join Our Team as a Digital Loan Officer at IH Mississippi Valley Credit Union!

Are you someone who enjoys helping people find financial solutions while building lasting relationships? IHMVCU is seeking a Digital Loan Officer to join our Remote Financial Center team in a call-center environment. In this role, you will connect with existing and prospective members through phone, email, text, and chat to assist with lending, new accounts, and other financial needs. The ideal candidate is confident discussing financial products, comfortable working toward individual and team goals, and committed to providing timely, personalized service through every interaction.

This role is located at our beautiful headquarters located on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.

What will you do as a Digital Loan Officer?

• Build strong member relationships by identifying needs, resolving concerns, and recommending appropriate financial solutions.
• Interview members, review credit information, and complete consumer loan applications through phone, email, chat, and online channels.
• Guide members toward the lending solution that best fits their needs before submitting applications to Underwriting, providing timely follow-up throughout the process.
• Open memberships, deposit accounts, CDs, IRAs, and commercial accounts while gathering required documentation and following established procedures.
• Make sound decisions within established authority regarding fee refunds, new accounts, debit card privileges, and other account needs.
• Recommend credit union products and digital commercial services while working toward individual and departmental production and sales goals.
• Maintain knowledge of products, services, promotions, policies, and procedures while protecting member information and meeting all security, verification, and compliance requirements.
• Participate in training, meetings, and projects while actively pursuing continued learning and professional development.

What does the successful candidate bring?

• High school diploma or equivalent.
• One or more years of financial lending experience or call-center experience in a sales-focused environment.
• Strong verbal and written communication skills across phone and digital channels.
• A professional and positive approach, including the ability to manage challenging conversations effectively.
• A sense of urgency when responding to members while maintaining strong attention to detail and accuracy.
• The ability to organize, prioritize, and manage multiple responsibilities.
• Sound judgment and the ability to recommend solutions that support both the member and the credit union.
• A collaborative, goal-oriented attitude and the ability to adapt positively to change.

Why Join IHMVCU?

Being part of Team IHMVCU is more than just a job. It's an opportunity to make a positive impact on our members, our communities, and your career.

We offer:

• Outstanding training, support, and resources to help you succeed.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid holidays and generous paid time off.
• Tuition reimbursement.
• Paid community volunteer opportunities.
• Comprehensive health, dental, and vision insurance.
• Access to our on-site fitness center.

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements:

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.