Bilingual Contact Center Agent — Spanish/English Support

IH Mississippi Valley Credit Union; Moline (IL); Presencial; USD 22 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company match and profit分享

Paid time off with paid holidays

Health insurance including dental and视

Resumo da oferta

IH Mississippi Valley Credit Union in Moline, IL seeks a Bilingual Contact Center Agent to handle inbound member calls, assist with accounts, loans, and online banking, and promote financial products. This on-site role requires strong communication and a member-first mindset.

The successful candidate will manage multiple tasks, document interactions, and stay compliant with procedures while delivering exceptional service. Hourly pay ranges $16–$17 with benefits and opportunities for growth.

Qualificações

• High School diploma or equivalent.
• Ability to assess member needs with understanding, patience and compassion.
• Proficient in relevant computer applications.
• Ability to handle multiple tasks efficiently, such as taking calls while updating records.
• Educate members on financial tools; accurately and efficiently apply policies and procedures.
• Reliable and Motivated to help others.
• Professional bilingual skills in Spanish and English.

Responsabilidades

• Assist members with account inquiries, information on loans, online banking, and other financial needs.
• Resolve member issues efficiently, aiming for first-contact resolution.
• Build relationships and identify opportunities to match members with products and services that support their financial wellness.
• Accurately document member interactions and follow compliance procedures.
• Participate in meetings, training, and organizational initiatives.
• Stay current on policies, technology, and remote delivery options.
• Take initiative for personal development and skill-building.
• The pay range for this position is $16.00-$17.00/hour. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.
• Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm.
• Anticipated start date of the position is November 16, 2026.

Conhecimentos

Bilingual Spanish/English

Strong communication

Customer service

Multitasking

Computer proficiency

Policy adherence

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

IH Mississippi Valley Credit Union in Moline, IL seeks a Bilingual Contact Center Agent to handle inbound member calls, assist with accounts, loans, and online banking, and promote financial products. This on-site role requires strong communication and a member-first mindset.

The successful candidate will manage multiple tasks, document interactions, and stay compliant with procedures while delivering exceptional service. Hourly pay ranges $16–$17 with benefits and opportunities for growth.