Inbound Member Support Specialist

FiT Mortgage, LLC; Bannockburn (IL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Matching

Paid Time Off

Tuition Reimbursement

Professional Development

Employee Recognition Programs

Diverse and Inclusive Culture

Community Engagement

Job summary

Great Lakes Credit Union in Bannockburn, IL is seeking an Inbound Call Center Representative to be the first point of contact for our members, delivering exceptional service in a fast-paced environment.

You will handle high-volume inbound calls, collaborate with multiple departments, and provide accurate information on accounts, products, services, and transactions while upholding our standards of greatness. This role offers growth opportunities and a people-first culture.

Qualifications

• Call center experience in a high-volume call center or financial institution.
• Proven experience to become proficient with multiple software systems.
• Passion for helping others and making a difference.
• Excellent communication skills, especially over the phone.
• Adaptable in a constantly changing environment.
• Strong attention to detail and a drive to go above and beyond for every member.

Responsibilities

• Handle high–volume inbound calls with professionalism, empathy, and efficiency.
• Work collaboratively with multiple departments and use multiple software systems to support our members’ needs.
• Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions.
• Build trust and genuine connections with each member through active listening and clear communication.
• Uphold the GLCU’s values and standards of greatness in every interaction.

Skills

Call center experience

Multi-software proficiency

Excellent communication

Quick learner

Calm under pressure

Attention to detail

Job description

Great Lakes Credit Union in Bannockburn, IL is seeking an Inbound Call Center Representative to be the first point of contact for our members, delivering exceptional service in a fast-paced environment.

You will handle high-volume inbound calls, collaborate with multiple departments, and provide accurate information on accounts, products, services, and transactions while upholding our standards of greatness. This role offers growth opportunities and a people-first culture.