Member Experience Specialist II

Maine State Credit Union; Augusta (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

HSA

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Education reimbursement

Community volunteering

Employee assistance program

Job summary

Maine State Credit Union in Augusta, ME is hiring a Member Experience Specialist II to deliver outstanding service, support daily branch operations, and build meaningful member relationships. You will handle routine transactions, educate members on products, and collaborate with a team in a high-volume branch.

Ideal candidates have experience in customer service within financial services, strong communication, and a detail-oriented mindset.

Qualifications

• Experience in customer service, banking, credit unions, financial services, or cash-handling environments.
• Strong communication and relationship-building skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A passion for helping others and delivering exceptional service.
• Previous teller or credit union experience preferred.

Responsibilities

• Process deposits, withdrawals, loan payments, and other transactions.
• Provide personalized solutions that support members' financial well-being.
• Educate members on Credit Union products and services.
• Assist with fraud prevention and account research.
• Support and train Member Experience Specialist team members.
• Participate in community outreach and branch initiatives.

Skills

Customer service

Banking experience

Communication

Multitasking

Teller experience

Job description

Job DetailsJob Location: Augusta, ME 04332-5659Salary Range: $20.00 - $22.00 Hourly

Are you passionate about delivering exceptional customer service and helping people reach their financial goals? We're seeking a Member Experience Specialist II to join our high-volume Augusta Branch, where you'll build meaningful member relationships, support daily branch operations, and thrive in a collaborative team environment.

What You'll Do

• Process deposits, withdrawals, loan payments, and other transactions
• Provide personalized solutions that support members' financial well-being
• Educate members on Credit Union products and services
• Assist with fraud prevention and account research
• Support and train Member Experience Specialist team members
• Participate in community outreach and branch initiatives

Qualifications

• Experience in customer service, banking, credit unions, financial services, or cash-handling environments
• Strong communication and relationship-building skills
• Ability to multitask while maintaining accuracy and attention to detail
• A passion for helping others and delivering exceptional service
• Previous teller or credit union experience preferred

Compensation: 20/hr-22/hr depending on experience.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• HSA – generous employer contribution
• Employer funded HRA
• Employer-subsidized Dental and Vision Insurance
• 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
• Accident Insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
• Education reimbursement - up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer Paid EAP which includes 6 free mental health sessions
• Wellness Reimbursement of up to $150

If you're looking for an opportunity to grow your career with a community-focused organization that values service, teamwork, and member relationships, we'd love to hear from you!