Member Experience Specialist

Maine State Credit Union; Rockland (ME); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employer-subsidized medical insurance

HSA contributions

Dental and Vision Insurance

Life, Short-Term Disability and Long‑T

Job summary

Maine State Credit Union in Rockland, ME is seeking a friendly Member Experience Specialist to welcome and assist members, understand their needs, and guide them to the right services. This full-time role emphasizes accurate cash handling, in-person support, and a commitment to outstanding member care.

The position pays between $18.00 and $24.00 per hour, with benefits and opportunities for growth within the Rockland branch.

Qualifications

• Minimum of one year related experience (customer service, accuracy in cash handling, etc.).

Responsibilities

• Greet and engage members in person and, when needed, via online channels or phone to understand their needs and deliver exceptional service.
• Complete requested transactions accurately and with care.
• Seamlessly connect members with the appropriate team member for specialized support.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Job description

Job Details

Job Location: Rockland, ME 04841

Position Type: Full Time

Salary Range: $18.00 - $24.00 Hourly

Are you someone who loves creating meaningful connections and making a real impact in people’s lives? At our Rockland Branch, we’re looking for enthusiastic, service driven individuals to join our team as Member Experience Specialist. This role is more than just helping members with transactions, it’s about delivering a warm welcome, offering knowledgeable guidance, and ensuring every person who walks through our doors feels valued, supported, and heard.

In the Member Experience Specialist role, you will be responsible for greeting and engaging members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver exceptional service. You will quickly identify the purpose of each visit or inquiry, complete requested transactions with accuracy and care, and seamlessly connect members with the appropriate team member for specialized support.

Qualifications

The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of one year related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. A high school diploma or GED is required.

The pay range for this position is $18/hr-24/hr based on experience.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• HSA – generous employer contribution
• Employer funded HRA
• Employer-subsidized Dental and Vision Insurance
• 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
• Accident Insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
• Education reimbursement - up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer Paid EAP which includes 6 free mental health sessions
• Wellness Reimbursement of up to $150