Member Service Representative II

Town & Country Federal Credit Union; South Portland (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) employer match

Paid vacation and holidays

Tuition reimbursement

Credit union product discounts

Job summary

Town & Country Federal Credit Union is looking for a highly motivated Member Service Representative II to join our team in South Portland, Maine. In this role, you will empower members to manage their finances and help achieve their financial goals by providing first-class service.

Your responsibilities include conducting loan interviews, processing new accounts, and generating additional business while promoting positive public relations. We offer a wealth of benefits aimed at improving your health, wellness, and financial security.

Qualifications

• One to three years of similar or related work experience.
• Ability to communicate effectively in person or using electronic devices.
• Skills in conflict resolution, building relationships, and soliciting cooperation.

Responsibilities

• Build relationships with members and offer first-class service.
• Conduct loan interviews and evaluate loan documents.
• Assist members with opening new accounts and miscellaneous service requests.

Skills

Customer service

Conflict resolution

Interpersonal communication

Education

High school education or GED

Job description

We are looking for a highly motivated individual interested in joining one of the most innovative Maine‑based financial institutions. You will have the chance to empower members to better manage their personal finances and help them reach their lifelong financial goals.

Function and Responsibilities

Building relationships with our members, and offering first‑class service is a top priority at Town & Country FCU. The Member Service Representative II strives to deepen member relationships by creating an open collaborative environment, to explain services to potential consumer and business account members, to generate additional business, and to promote positive public relations.

Member Service Representative II conducts loan interviews, reviews and evaluates information on loan documents to determine loan conditions meet credit union and regulatory standards, and conducts loan closings and cross sells additional products and services. They assist members with opening new accounts as well as miscellaneous service requests.

Experience & Education

• One to three years of similar or related work experience.
• High school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

• Enter and locate information on computer.
• Present information to individuals and/or small or large groups.
• Communicate effectively in person or by using electronic equipment and devices.
• Create documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasp and manipulate objects of different size and weight, requiring fine motor skills and hand‑eye coordination.
• Visually locate and identify information, often in small print.
• Read information, often in small print.
• Sit at desk for extended periods of time.
• Perform repetitive motion with hands and arms while using computer.
• Lifts up to 25 lbs.

Location

This position is for one of our six branches located in either South Portland, Portland, Scarborough, or Saco.

Medical (HSA), dental, vision, disability insurance, life insurance, Maine Paid Family Medical Leave, Employee Assistance Program, incentive earnings added income, 401(k) employer match, profit sharing, generous paid vacation and paid holidays, paid volunteer days, tuition reimbursement, free corporate logo wear, credit union product discounts, and lots of perks!