Member Experience Specialist I - In-Branch

First Financial Federal Credit Union; Rosedale (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

First Financial Federal Credit Union in Rosedale, MD is seeking an in-branch Member Experience Specialist to provide a seamless, member-centric experience across service and sales. You will open accounts, handle maintenance, process transactions, and promote banking products to deepen relationships.

The role requires excellent listening, confidentiality, and teamwork; Spanish proficiency is a plus. This is an on-site position with opportunities for growth and progression to higher FSR levels

Qualifications

• One year or more of customer service or sales experience preferred.
• Cash handling experience a plus.
• Ability to obtain and maintain job-related certification if no advanced degree.

Responsibilities

• Provide members with a one-stop, personalized and frictionless experience across channels.
• Apply training to explain features and benefits of services and products.
• Seek opportunities to increase responsibility and knowledge for complex member requests.
• Engage in consultative conversations to uncover needs and recommend appropriate products and services.
• Open accounts, perform maintenance, and process teller transactions accurately.
• Assist with on-call response to ATM issues and maintain branch risk/compliance.

Skills

Customer service

Sales

Cash handling

Notary certification

Spanish (nice to have)

Education

High School Diploma or GED

Tools

Banking systems

Teller software

Job description

First Financial Federal Credit Union in Rosedale, MD is seeking an in-branch Member Experience Specialist to provide a seamless, member-centric experience across service and sales. You will open accounts, handle maintenance, process transactions, and promote banking products to deepen relationships.

The role requires excellent listening, confidentiality, and teamwork; Spanish proficiency is a plus. This is an on-site position with opportunities for growth and progression to higher FSR levels