Member Experience Specialist – Financial Solutions

First-Financial-Federal-Credit-Union-of-Maryland; Maryland; On-site; USD 30,000 - 36,000; Full time

Job summary

First Financial Federal Credit Union is seeking a Member Services Representative I in Sparks Glencoe, MD to deliver a personalized member experience across multiple channels. On-site duties include account openings, maintenance, and transaction processing with a consultative approach to meeting financial needs.

Ideal candidates have 1+ year of customer service or sales experience, a high school diploma or GED, and the ability to obtain relevant certifications.

Qualifications

• 1+ year of customer service or sales experience.
• Experience in contact center is a plus.
• HS diploma or GED required; certification possible.
• Meet continuing education requirements.

Responsibilities

• Deliver a personalized member experience across channels.
• Open accounts and process transactions; educate on products and services.
• Identify lending opportunities and collaborate with lending team.
• Adhere to regulations and protect member information.
• Utilize CRM to foster relationship-building conversations.

Skills

Customer service

Sales experience

Bilingual Spanish

Education

HS diploma or GED

Certification eligibility

Tools

CRM software

Credit union systems

Job description

First Financial Federal Credit Union is seeking a Member Services Representative I in Sparks Glencoe, MD to deliver a personalized member experience across multiple channels. On-site duties include account openings, maintenance, and transaction processing with a consultative approach to meeting financial needs.

Ideal candidates have 1+ year of customer service or sales experience, a high school diploma or GED, and the ability to obtain relevant certifications.