In-Branch Financial Services Specialist

First-Financial-Federal-Credit-Union-of-Maryland; Rosedale (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

First Financial Federal Credit Union in Rosedale, MD is seeking a Branch Member Experience Specialist. You will provide a one-stop, member-centered experience, handling account opening, maintenance, and transactions with empathy and accuracy.

The role emphasizes consultative conversations to deepen relationships and promote banking solutions while ensuring compliance and excellent service standards in a non-telework, in-branch environment.

Qualifications

• One year or more of customer service or sales experience preferred.
• Cash handling experience is a plus.

Responsibilities

• Provide a one-stop, member-centric experience for account opening, maintenance, and transactions.
• Engage in consultative conversations to deepen relationships and promote banking solutions.
• Promote products and services to meet members' financial goals while maintaining compliance.
• Handle routine teller duties and support branch operational activities.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Job description

First Financial Federal Credit Union in Rosedale, MD is seeking a Branch Member Experience Specialist. You will provide a one-stop, member-centered experience, handling account opening, maintenance, and transactions with empathy and accuracy.

The role emphasizes consultative conversations to deepen relationships and promote banking solutions while ensuring compliance and excellent service standards in a non-telework, in-branch environment.