Member Experience Specialist I

Vibe Credit Union; Waterford Charter Township (MI); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

Vibe Credit Union is seeking a proactive Member Service Specialist I to warmly assist members, answer questions, and guide them through digital banking options. You will help maintain accurate account details, process changes, and provide a welcoming, service-first experience.

In this role, you will support branch operations, educate members on products, and build relationships while upholding compliance with security and regulatory policies.

Qualifikationen

• High school diploma or equivalent required.
• Customer or member service experience preferred.
• Ability to learn banking products and services.
• Professional demeanor and strong teamwork.

Aufgaben

• Greet members and handle calls, directing inquiries to the right department.
• Educate members on products and e-banking options.
• Update member information and assist with account changes.
• Assist with digital services enrollment.
• Maintain lobby, sort mail, and support branch operations.
• Cross-sell products and services to members.
• Ensure compliance with BSA/AML/CIP and daily procedures.
• Perform teller transactions as needed.
• Complete daily, monthly, and quarterly reports.

Kenntnisse

Customer service

Sales mindset

Multitasking

Communication

Interpersonal skills

Ausbildung

High school diploma or equivalent

Customer or member service experience preferred

Jobbeschreibung

Vibe Credit Union is seeking a proactive Member Service Specialist I to warmly assist members, answer questions, and guide them through digital banking options. You will help maintain accurate account details, process changes, and provide a welcoming, service-first experience.

In this role, you will support branch operations, educate members on products, and build relationships while upholding compliance with security and regulatory policies.