Member Experience Specialist — Banking & Solutions

Paycom - ATS; Oshkosh (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Verve seeks a Member Experience Advisor I to greet members, process deposits and withdrawals, and open/close consumer accounts. You will explain features and regulatory terms, assist with digital tools, and ensure compliance with policies.

You’ll also take card/loan applications and look for opportunities to deepen member relationships. This role requires strong customer service skills, attention to detail, and reliability.

Qualifications

• High school diploma or equivalent required.
• Customer service or cash handling experience preferred.
• Basic knowledge of financial products, services, and regulations preferred.

Responsibilities

• Greet members promptly and professionally.
• Process deposits, withdrawals, loan payments, and other transactions.
• Open/close standard consumer deposit accounts and manage beneficiaries.
• Explain account features and regulatory terms clearly to members.
• Assist with digital banking tools and problem resolution.
• Take applications for credit cards and unsecured loans/lines of credit.
• Identify opportunities to deepen relationships and promote Verve’s offerings.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Financial Explanation

Microsoft Office

Banking Systems

Reliability

Saturday Availability

Education

High School Diploma or Equivalent

Tools

Core Banking Systems

Job description

Verve seeks a Member Experience Advisor I to greet members, process deposits and withdrawals, and open/close consumer accounts. You will explain features and regulatory terms, assist with digital tools, and ensure compliance with policies.

You’ll also take card/loan applications and look for opportunities to deepen member relationships. This role requires strong customer service skills, attention to detail, and reliability.