Member Experience Specialist I

FirstLight Federal Credit Union; El Paso (TX); Presencial; USD 36.000 - 48.000; Tempo integral

Resumo da vaga

FirstLight Federal Credit Union in El Paso is seeking a Member Advisor I to be the first point of contact for members in a high-volume center. You will assist with transactions, provide accurate information, and resolve inquiries with a one-call resolution mindset.

Under close supervision, you will document interactions, uphold policies and regulations, and refer members to appropriate products and services while building long-term relationships.

Qualificações

• High school diploma or equivalent.
• 1 year FI experience or 2 years call center, or 3 years customer service per FI year.

Responsabilidades

• Serve as the first point of contact for members via phone, online, and mobile channels.
• Provide accurate information, resolve inquiries with a one-call resolution mindset.
• Assist with transactions, document interactions, and maintain policy compliance.
• Identify member financial needs and refer to appropriate products or services to build relationships.

Conhecimentos

Customer service

Call center experience

Formação

High school diploma or equivalent

Descrição da vaga

FirstLight Federal Credit Union in El Paso is seeking a Member Advisor I to be the first point of contact for members in a high-volume center. You will assist with transactions, provide accurate information, and resolve inquiries with a one-call resolution mindset.

Under close supervision, you will document interactions, uphold policies and regulations, and refer members to appropriate products and services while building long-term relationships.