Member Experience Leader & Training Coach

FirstLight Federal Credit Union; El Paso (TX); Presencial; USD 99.000 - 148.000; Tempo integral

Resumo da vaga

FirstLight Federal Credit Union is seeking a Member Experience Coach to lead MRM practices and deliver member-focused service improvements at the Administration Building in El Paso, TX. The role emphasizes developing training that supports the credit union’s vision of improving lives and achieving dreams.

The MEC will provide leadership feedback from service observations and surveys, drive initiatives to elevate member experience, and collaborate with leaders to embed member-centric workflows

Qualificações

• Five years of MRM experience in the financial industry.
• Two years of management experience including at least one year of supervising.
• Bachelor’s degree in business or related field is required.

Responsabilidades

• Lead the implementation and effectiveness of Member Relationship Management (MRM) practices.
• Develop and deliver member experience training aligned with the credit union’s strategy.
• Provide feedback from observations and surveys to improve service quality.
• Collaborate with leaders to enhance member experience across internal and external members.

Conhecimentos

MRM experience

Leadership experience

Training development

Formação

Bachelor's degree in business/management or related field

Descrição da vaga

FirstLight Federal Credit Union is seeking a Member Experience Coach to lead MRM practices and deliver member-focused service improvements at the Administration Building in El Paso, TX. The role emphasizes developing training that supports the credit union’s vision of improving lives and achieving dreams.

The MEC will provide leadership feedback from service observations and surveys, drive initiatives to elevate member experience, and collaborate with leaders to embed member-centric workflows