Guest Experience Concierge I - Front Desk & Member Support

FirstLight Federal Credit Union; El Paso (TX); On-site; USD 20,000 - 28,000; Part time

Job summary

FirstLight Federal Credit Union seeks a Member Experience Concierge I at the Kenworthy Branch in El Paso, TX. The MEC is the first contact for members and visitors, delivering exemplary service with a friendly, courteous approach. The role includes clerical duties and facilitation of member needs within the Engagement Center.

The position emphasizes helpful guidance to members in using ATMs and digital services and coordination with staff to connect members to the right departments.

Qualifications

• High school diploma or equivalent.
• Six (6) months of customer service experience.

Responsibilities

• Provide exemplary service to members and visitors at the Engagement Center in a friendly, professional manner.
• Assist with clerical duties and guide members to the appropriate departments or services, including ATMs and digital channels.

Skills

Customer service

Education

High school diploma or equivalent

Job description

FirstLight Federal Credit Union seeks a Member Experience Concierge I at the Kenworthy Branch in El Paso, TX. The MEC is the first contact for members and visitors, delivering exemplary service with a friendly, courteous approach. The role includes clerical duties and facilitation of member needs within the Engagement Center.

The position emphasizes helpful guidance to members in using ATMs and digital services and coordination with staff to connect members to the right departments.