Member Experience Specialist

ADP, Inc.; Vidor (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

ADP, Inc. is seeking a Member Experience Associate I to assist members with financial transactions, payments, and negotiable instruments, while delivering courteous service and information about credit union products. You will help build relationships, resolve basic issues, and collaborate with team members.

The role emphasizes adherence to fraud-prevention practices and ongoing knowledge of credit union operations to support sales and service objectives.

Qualifications

• High school education or GED required.
• 1 month to 12 months of similar or related experience.
• Strong interpersonal skills and confidentiality in communications.
• Ability to operate general office equipment and credit union software.

Responsibilities

• Process member transactions, payments, and negotiable instruments accurately.
• Provide knowledgeable, professional service and information on credit union products.
• Build member relationships, resolve basic issues, and work effectively with a team.
• Follow fraud-prevention practices and maintain knowledge of financial and credit union operations.

Skills

Interpersonal skills

Team player

Discretion

Fraud prevention

Check clearing knowledge

Education

High School diploma or GED

Tools

Microsoft Office

Job description

ADP, Inc. is seeking a Member Experience Associate I to assist members with financial transactions, payments, and negotiable instruments, while delivering courteous service and information about credit union products. You will help build relationships, resolve basic issues, and collaborate with team members.

The role emphasizes adherence to fraud-prevention practices and ongoing knowledge of credit union operations to support sales and service objectives.