Member Experience Specialist I

Rave Financial; Vidor (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

Rave Financial in Texas seeks a Member Experience Associate I to assist members with financial transactions, including cash exchanges and payments, while offering knowledgeable information on credit union products. You will build relationships, resolve basic issues, and work within a team to enhance service quality and security.

The role emphasizes fraud prevention, confidentiality, and understanding check clearing processes within the credit union ecosystem.

Qualifications

• One month to twelve months of similar or related experience.
• High school education or GED required.
• Ability to handle confidential information with discretion.

Responsibilities

• Assist members with financial transactions, including cash exchanges and payments.
• Provide routine information about credit union products and services.
• Build member relationships and resolve basic issues with teamwork.
• Follow fraud-prevention practices and stay informed on credit union operations.

Skills

Interpersonal skills

Teamwork

Discretion & diplomacy

Customer service mindset

Education

High school diploma or GED

Job description

Rave Financial in Texas seeks a Member Experience Associate I to assist members with financial transactions, including cash exchanges and payments, while offering knowledgeable information on credit union products. You will build relationships, resolve basic issues, and work within a team to enhance service quality and security.

The role emphasizes fraud prevention, confidentiality, and understanding check clearing processes within the credit union ecosystem.