Member Experience Specialist – Gym Front Desk & Sales

Crunch Fitness - Undefeated Tribe; League City (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance (health, d

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in League City, TX is seeking a friendly Member Services Representative to be the welcoming face of the club. You’ll handle member check‑ins, sales, promotions, and front desk operations while delivering exceptional customer service.

The role emphasizes high‑energy hospitality, accuracy, and teamwork as you help members access programs, tanning, and group fitness offerings; training is provided and a free gym membership is included.

Qualifications

• Minimum 1 year in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Greets all members and guests with a smile and enthusiasm, including promoting Crunch SLA standards.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations and guest conversion standards.
• Checks in all members and guests following company procedures and resolves check-in issues.
• Answers phones in a courteous, professional manner and communicates events to members and guests.
• Maintains a professional and courteous disposition and keeps the front desk area clean and organized.

Skills

Strong customer service

Excellent communication

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in League City, TX is seeking a friendly Member Services Representative to be the welcoming face of the club. You’ll handle member check‑ins, sales, promotions, and front desk operations while delivering exceptional customer service.

The role emphasizes high‑energy hospitality, accuracy, and teamwork as you help members access programs, tanning, and group fitness offerings; training is provided and a free gym membership is included.