Member Experience Specialist (Gym Front Desk)

Taymax Group; San Jose (CA); Presencial; USD 25 000 - 28 000; Tempo integral

Resumo da oferta

Taymax Group is hiring a Member Services Representative at a Planet Fitness location in San Jose, CA. The role focuses on delivering a superior member experience through front-desk operations, member sign-ups, and tours while maintaining a clean, welcoming club environment.

You will greet guests, assist with questions, process memberships, and support the Club Manager with daily tasks, always upholding a positive, energetic attitude and fitness focus.

Qualificações

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members into the system, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts and respond to questions in a timely manner.
• Maintain club cleanliness and assist with daily tasks and cleaning lists.

Conhecimentos

Customer service

Basic computer skills

Punctuality

Teamwork

Independent work

Positive attitude

Formação académica

High School diploma/GED

Descrição da oferta de emprego

Taymax Group is hiring a Member Services Representative at a Planet Fitness location in San Jose, CA. The role focuses on delivering a superior member experience through front-desk operations, member sign-ups, and tours while maintaining a clean, welcoming club environment.

You will greet guests, assist with questions, process memberships, and support the Club Manager with daily tasks, always upholding a positive, energetic attitude and fitness focus.