Member Experience Concierge – Fitness Club

Friendsofkerhonkson; San Jose (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative for a Planet Fitness club location in San Jose. The role focuses on delivering a superior member experience by greeting guests, checking in members, guiding tours, and assisting with sign-ups and payments.

The position requires a positive attitude, basic computer skills, and the ability to work well in a team. Prior customer service experience is preferred, and the role includes maintaining a clean, welcoming facility for all

Qualifications

• 18 years of age or older.
• High School diploma or GED or equivalent.
• Customer service experience preferred.
• Basic computer proficiency.
• Ability to work independently and as part of a team.
• Positive attitude and interest in fitness.

Responsibilities

• Greet members, guests, and callers and provide exceptional service.
• Check members into the system and assist with tours and sign-ups.
• Support daily club operations and maintain club cleanliness.
• Assist in handling member questions and updates to accounts.
• Report issues to Club Manager as needed.
• Maintain professionalism and a welcoming atmosphere.

Skills

Customer service

Communication

Teamwork

Punctuality

Phone etiquette

Education

High School diploma or GED

Tools

POS system

Job description

Taymax Group is seeking a friendly Member Services Representative for a Planet Fitness club location in San Jose. The role focuses on delivering a superior member experience by greeting guests, checking in members, guiding tours, and assisting with sign-ups and payments.

The position requires a positive attitude, basic computer skills, and the ability to work well in a team. Prior customer service experience is preferred, and the role includes maintaining a clean, welcoming facility for all