Member Experience Specialist

Saber Fitness Gould Plaza, LLC; San Jose (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Taymax Group, a multi-unit Planet Fitness franchisee, is hiring a Member Services Representative for a San Jose club. You will greet members and guests, process signups, and manage tours with a focus on friendly, professional service.

This role supports club operations, maintains cleanliness, and assists the Club Manager. A positive attitude, reliability, and passion for fitness are required to succeed in a fast-paced team environment.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Communication

Teamwork

Problem solving

Active listening

Empathy

Diplomacy

Reliability

Education

High School diploma/GED

Job description

Taymax Group, a multi-unit Planet Fitness franchisee, is hiring a Member Services Representative for a San Jose club. You will greet members and guests, process signups, and manage tours with a focus on friendly, professional service.

This role supports club operations, maintains cleanliness, and assists the Club Manager. A positive attitude, reliability, and passion for fitness are required to succeed in a fast-paced team environment.