Member Experience Specialist – Gym Front Desk

Taymax Group; Roseville (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group, a multi‑unit Planet Fitness franchisee, is hiring a Member Services Representative for our Granite Bay club. You will greet members, sign up new members, process check-ins, tours, and front-desk activities, delivering a superior member experience.

The role requires a friendly, reliable team player with basic computer skills, a high school diploma, and a passion for fitness. It is an on-site position with hourly pay in the listed range.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Computer literacy

Punctuality

Reliability

Teamwork

Positive attitude

Active listening

Diplomacy

Education

High School Diploma

Job description

Taymax Group, a multi‑unit Planet Fitness franchisee, is hiring a Member Services Representative for our Granite Bay club. You will greet members, sign up new members, process check-ins, tours, and front-desk activities, delivering a superior member experience.

The role requires a friendly, reliable team player with basic computer skills, a high school diploma, and a passion for fitness. It is an on-site position with hourly pay in the listed range.