Member Services Specialist - Gym Front Desk

White Road Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 17,000; Full time

Job summary

Taymax Group is hiring a Member Services Representative for a Planet Fitness club in San Antonio, TX. You will greet members and guests, answer phones, conduct tours, and enroll new members while processing payments.

This role supports the club manager and contributes to a welcoming, clean, and efficient facility. Qualifications include at least a high school diploma or GED, 18+ years old, and prior customer service experience.

Qualifications

• Must be 18 years or older.
• High School diploma or GED required.
• Customer service background preferred.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and guiding tours.
• Sign up new members and process rates and monthly payments.
• Assist in club operations and maintain a welcoming environment.
• Update member accounts and respond to inquiries promptly.
• Maintain club cleanliness and complete daily tasks.

Skills

Customer service

Front desk

Teamwork

Positive attitude

Good communication

Punctuality

Empathy & problem solving

Ability to multitask

Education

High School diploma/GED

Tools

Basic computer proficiency

POS system experience

Job description

Taymax Group is hiring a Member Services Representative for a Planet Fitness club in San Antonio, TX. You will greet members and guests, answer phones, conduct tours, and enroll new members while processing payments.

This role supports the club manager and contributes to a welcoming, clean, and efficient facility. Qualifications include at least a high school diploma or GED, 18+ years old, and prior customer service experience.