Front Desk Member Experience Associate

Planet Fitness - PINNACLE FIT CLUBS, LLC; Jackson (MS); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC in Jackson, MS is hiring a full-time Member Services Representative. You will be the first impression for members and guests, delivering exceptional customer service in a welcoming, Judgement Free environment.

Responsibilities include greeting members, answering inquiries, processing payments, and keeping the club clean. The role requires a friendly, energetic approach and the ability to work AM and/or PM shifts in a fast-paced team setting.

Qualifications

• Experience delivering friendly member-focused service.
• Ability to handle inquiries and resolve issues.
• Strong communication and interpersonal skills.

Responsibilities

• Greet members and guests with enthusiasm and professionalism.
• Answer incoming calls and assist with front desk inquiries.
• Process transactions at the point of sale and maintain records.
• Keep the club clean and welcoming during shifts.
• Escalate issues to management when needed.

Skills

Customer service

Communication

Greeting members

Job description

Planet Fitness - PINNACLE FIT CLUBS, LLC in Jackson, MS is hiring a full-time Member Services Representative. You will be the first impression for members and guests, delivering exceptional customer service in a welcoming, Judgement Free environment.

Responsibilities include greeting members, answering inquiries, processing payments, and keeping the club clean. The role requires a friendly, energetic approach and the ability to work AM and/or PM shifts in a fast-paced team setting.