Member Experience Specialist - Gym Front Desk

Planet Fitness - Eclipse Fitness Group; Marietta (GA); On-site; USD 21,000 - 32,000; Part time

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative in Marietta, GA. You will create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting guests, managing front desk tasks, answering calls, signing up new members, giving tours, updating member accounts, and maintaining a clean club environment. A high school diploma or GED is required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude is a must.
• Punctuality and reliability are essential.
• Exceptional customer service skills; ability to interact professionally with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities.
• Answer phones and assist callers with questions.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours and answer questions.
• Maintain neatness and cleanliness of the club.
• Respond to member questions promptly and elevate issues when needed.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Active listening

Education

High School Diploma or GED

Job description

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative in Marietta, GA. You will create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting guests, managing front desk tasks, answering calls, signing up new members, giving tours, updating member accounts, and maintaining a clean club environment. A high school diploma or GED is required.