Gym Operations Leader - Front Desk & Member Experience

The Edge Fitness Clubs LLC; Naperville (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO & Holidays

401k

Discounts on services and merchandise

Training reimbursement/certifications

Job summary

The Edge Fitness Clubs LLC is seeking a Front Desk Manager to oversee the front desk team, recruit and schedule staff, and drive club performance. This role ensures excellent member experiences, resolves member concerns, and upholds brand standards across the facility.

You will lead daily operations, coach staff on sales and service, and collaborate with management to achieve club goals in a fast-paced fitness environment. This is a full-time on-site position with opportunities for growth.

Qualifications

• Energy and enthusiasm.
• A passion for fitness.
• Thrives in a customer-focused environment.
• 2+ years of leadership and people management of large cross-functional teams in a service-oriented setting.

Responsibilities

• Maintains managerial oversight for the front desk department and communicates with department heads.
• Recruits, interviews and hires front desk staff.
• Authorizes and approves staffing changes including hires, promotions and terminations.
• Schedules front desk staff to meet goals within payroll budgets.
• Coaches and develops front desk staff sales and customer service skills.
• Connects members to services and resolves member concerns effectively.
• Drives monthly and yearly financial performance of the club.
• Ensures front desk staff uphold grooming and uniform standards.
• Conducts daily club walk-throughs to maintain Edge standards.

Skills

Leadership

Customer focus

Passion for fitness

Job description

The Edge Fitness Clubs LLC is seeking a Front Desk Manager to oversee the front desk team, recruit and schedule staff, and drive club performance. This role ensures excellent member experiences, resolves member concerns, and upholds brand standards across the facility.

You will lead daily operations, coach staff on sales and service, and collaborate with management to achieve club goals in a fast-paced fitness environment. This is a full-time on-site position with opportunities for growth.