Member Experience Specialist — Gym Front Desk

Paycom - ATS; Hamden (CT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) plan

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to warmly welcome members and guests, handle inquiries, and promote current promotions. The role requires a friendly demeanor, the ability to work a flexible schedule, and basic payment handling.

You will represent Planet Fitness’s values while delivering a high level of service in a fast-paced retail environment. Ideal candidates have prior customer service experience and are comfortable with standing, communicating clearly, and maintaining a

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent.
• Six months face-to-face customer service experience in a retail environment or 1 year fitness experience.

Responsibilities

• Welcome and assist members in a friendly, professional manner.
• Answer phones promptly and provide accurate information.
• Resolve customer concerns using problem-solving skills.
• Maintain club cleanliness for a portion of the shift.
• Process payments and issue receipts.
• Promote products, benefits, and promotions to drive revenue.
• Answer questions about policies and procedures clearly and accurately.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to warmly welcome members and guests, handle inquiries, and promote current promotions. The role requires a friendly demeanor, the ability to work a flexible schedule, and basic payment handling.

You will represent Planet Fitness’s values while delivering a high level of service in a fast-paced retail environment. Ideal candidates have prior customer service experience and are comfortable with standing, communicating clearly, and maintaining a