Member Experience Specialist — Gym Front Desk

Excel Fitness; Cary (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Excel Fitness is seeking a Team Member to maintain a clean and welcoming club environment in Cary, NC. You will interact with members, manage member information on tablets and POS, and participate in promotional activities while upholding safety standards.

The role requires strong communication, reliability, and the ability to work as part of a team across varying shifts, including mornings, evenings, weekends, and potential overnight hours.

Qualifications

• Minimum 18 years old and HS diploma or equivalent.
• CPR/AED certification required before working alone; training provided within 30 days.

Responsibilities

• Perform assigned duties during shift to maintain cleanliness and club atmosphere.
• Operate the Planet Fitness mobile app, access content, and stay updated.
• Input and update member information on tablets and the POS.
• Ensure members follow policies and maintain a safe environment.
• Assist GM/AM with membership promotions and operational strategies.
• Balance cash drawers and handle financial transactions.
• Participate in team meetings and assist at community events.

Skills

Customer service

Communication skills

Team player

Problem solving

Organized

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

POS systems

Job description

Excel Fitness is seeking a Team Member to maintain a clean and welcoming club environment in Cary, NC. You will interact with members, manage member information on tablets and POS, and participate in promotional activities while upholding safety standards.

The role requires strong communication, reliability, and the ability to work as part of a team across varying shifts, including mornings, evenings, weekends, and potential overnight hours.