Member Experience Specialist (Gym Front Desk)

Excel Fitness; Duncanville (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Excel Fitness in Duncanville, TX is seeking a Team Member to help run daily club operations and deliver high-quality member service.

Responsibilities include maintaining a clean, safe environment; handling cash drawers; updating member data on tablets and POS; promoting memberships and events; and assisting the GM/AM with promotions and strategy while ensuring compliance with company policies and state laws.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.

Skills

Great communication skills

Team-oriented

Critical thinking

Microsoft Office

Customer service

Excel familiarity

Ability to handle confidential info

Comfortable standing for long periods

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office Suite

Job description

Excel Fitness in Duncanville, TX is seeking a Team Member to help run daily club operations and deliver high-quality member service.

Responsibilities include maintaining a clean, safe environment; handling cash drawers; updating member data on tablets and POS; promoting memberships and events; and assisting the GM/AM with promotions and strategy while ensuring compliance with company policies and state laws.