Member Experience Specialist - Gym Front Desk

Planet Fitness; Carson City (NV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Job summary

Planet Fitness in Carson City is seeking a friendly Member Services Representative to welcome members and guests and provide superior customer service. You will handle front desk tasks, answer phones, check members in, sign up new members, and give tours to prospective members.

Additionally, you will update member accounts, respond to questions promptly, and escalate issues to management as needed, while maintaining a clean and welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED is required.
• Must be 18 years or older.
• Reliable, punctual and professional demeanor.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Handle front desk tasks: answer phones, check-ins, and sign-ups.
• Give tours to prospective members and assist with updates to accounts.
• Respond to member questions promptly and escalate when needed.
• Maintain club cleanliness and neatness throughout the shift.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication

Diplomacy

Education

High School diploma or GED

Job description

Planet Fitness in Carson City is seeking a friendly Member Services Representative to welcome members and guests and provide superior customer service. You will handle front desk tasks, answer phones, check members in, sign up new members, and give tours to prospective members.

Additionally, you will update member accounts, respond to questions promptly, and escalate issues to management as needed, while maintaining a clean and welcoming club environment.