Member Experience Associate — Fitness Front Desk

Planet Fitness; Reno (NV); On-site; USD 24,000 - 36,000; Full time

Job summary

Planet Fitness in Reno, NV is seeking a Member Services Representative to deliver exceptional member experiences and support guest interactions at the front desk.

You will greet members and guests, check-in and sign up new members, conduct tours for prospects, handle account updates, answer questions, maintain facility cleanliness, and collaborate with management to resolve issues. Availability for early mornings, weekends and holidays is required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years or older and have reliable transportation.
• Must be available to work early mornings; weekends & holidays.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk tasks: answer phones, check-in, and new member sign-ups.
• Take prospective members on tours.
• Update member accounts as needed and respond to questions.
• Keep the club tidy and presentable.

Skills

Customer service

Communication

Empathy

Problem solving

Education

High School diploma or GED

Tools

Computer proficiency

Job description

Planet Fitness in Reno, NV is seeking a Member Services Representative to deliver exceptional member experiences and support guest interactions at the front desk.

You will greet members and guests, check-in and sign up new members, conduct tours for prospects, handle account updates, answer questions, maintain facility cleanliness, and collaborate with management to resolve issues. Availability for early mornings, weekends and holidays is required.