Member Experience Specialist - Growth & Impact (Set Schedule)

Planet Fitness; Hastings (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Free Black Card Membership

401(k) with employer match

Profit sharing

Set Schedule

Employee Referral Bonus Program

Employee Assistance Program

Job summary

Planet Fitness Hastings, MI is seeking a Customer Service Representative to greet members, assist with sign-ups, answer questions, and ensure a friendly, judgment-free gym experience.

This full-time role in Hastings offers a 2 PM–10 PM shift, opportunities for growth, and benefits including health insurance options, retirement plan with match, and access to a free Black Card membership as part of the Planet Fitness team.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.
• Punctuality and reliability required.
• Able to lift up to 45 pounds.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, show tours, sign up new members, log amenities and communicate issues.
• Respond to inquiries in a timely and professional manner.
• Regularly clean the facility including bathrooms, equipment, and front desk.

Skills

Customer service

Job description

Planet Fitness Hastings, MI is seeking a Customer Service Representative to greet members, assist with sign-ups, answer questions, and ensure a friendly, judgment-free gym experience.

This full-time role in Hastings offers a 2 PM–10 PM shift, opportunities for growth, and benefits including health insurance options, retirement plan with match, and access to a free Black Card membership as part of the Planet Fitness team.