Member Experience Specialist - Part-Time Evening Shift

Planet Fitness; Mount Clemens (MI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Night shift premium ($1/hr)

Free Black Card Membership

401(k) with employer match

Profit sharing

Set Schedule

Growth opportunities

EAP

Job summary

Planet Fitness Mt Clemens is seeking a Customer Service Representative to join our team. You will greeting members and guests, answering phones, signing up new members, and ensuring a clean, welcoming environment that reflects our Judgment Free philosophy.

We offer a set schedule, benefits for eligible employees, and opportunities for growth. This role provides a friendly team atmosphere and the chance to contribute to a healthier community.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the entire facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service experience

Punctuality

Reliability

Communication skills

Physical ability

Lift 45 pounds

Job description

Planet Fitness Mt Clemens is seeking a Customer Service Representative to join our team. You will greeting members and guests, answering phones, signing up new members, and ensuring a clean, welcoming environment that reflects our Judgment Free philosophy.

We offer a set schedule, benefits for eligible employees, and opportunities for growth. This role provides a friendly team atmosphere and the chance to contribute to a healthier community.