Frontline Member Experience Specialist

Paylocity; Madison (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to support branches in Greenbrier, Highway 72, and County Line. The role involves opening new accounts, handling routine financial transactions, and building lasting member relationships.

You will assist with loan requests and explain available products and services to meet members' financial needs. This full-time frontline position requires strong customer service skills, accuracy, and the ability to work in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Cash handling experience is a plus.
• Proficiency with Microsoft Office and web-based applications expected.
• Ability to explain and sell Alabama Credit Union products and services.

Responsibilities

• Open accounts and onboard members with a relationship-building approach.
• Assist members with loan requests and financial transactions.
• Process deposits, withdrawals, card orders, and transfers accurately.
• Provide information about products and services to meet members' financial needs.
• Maintain attention to detail in a fast-paced, high-priority environment.

Skills

Customer service

Cash handling

Microsoft Office

Web-based applications

Sales

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Alabama Credit Union is seeking a Member Experience Representative to support branches in Greenbrier, Highway 72, and County Line. The role involves opening new accounts, handling routine financial transactions, and building lasting member relationships.

You will assist with loan requests and explain available products and services to meet members' financial needs. This full-time frontline position requires strong customer service skills, accuracy, and the ability to work in a fast-paced