Member Experience Specialist - Growth & Benefits

Planet Fitness; Pennsburg (Montgomery County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

401K Employer match up to 4%

Health Insurance Options

Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative in Pennsburg, PA to deliver a superior Judgement Free experience, greet members, sign up new members, and log amenities.

The role offers growth opportunities, hourly increases after 180 days and 1 year, shift-differential pay, PTO, 401(k) with employer match, health/dental/vision insurance, life insurance and more.

Qualifications

• Customer service experience required.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests, ensuring a Judgement Free experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED

Job description

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative in Pennsburg, PA to deliver a superior Judgement Free experience, greet members, sign up new members, and log amenities.

The role offers growth opportunities, hourly increases after 180 days and 1 year, shift-differential pay, PTO, 401(k) with employer match, health/dental/vision insurance, life insurance and more.