Member Experience Specialist — Growth & Benefits

Planet Fitness; Trevose (PA); On-site; USD 1,791,000 - 2,149,000; Full time

Benefits offered by this job

PTO

401K with employer match

Health insurance options

Life insurance

Job summary

Planet Fitness in Trevose, PA is hiring a Customer Service Representative to greet members, sign up new members, and handle daily member inquiries. You will contribute to a welcoming Judgement Free environment and work a full-time schedule with regular shifts.

The role includes asking questions, processing purchases, and promoting fitness classes while maintaining a clean and safe club space for all guests and members.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospects, and guests.
• Answer phones using information script and greet members.
• Sign up and tour new members, log amenities.
• Respond to member questions and concerns in a timely, professional manner.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness in Trevose, PA is hiring a Customer Service Representative to greet members, sign up new members, and handle daily member inquiries. You will contribute to a welcoming Judgement Free environment and work a full-time schedule with regular shifts.

The role includes asking questions, processing purchases, and promoting fitness classes while maintaining a clean and safe club space for all guests and members.