Member Experience Specialist — Growth, PTO & Perks

Planet Fitness; Folsom (PA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Growth opportunities

Pay raises

Shift differential

PTO for all employees

Employee Assistance Program

Free Black Card Membership

Job summary

Planet Fitness is seeking a Customer Service Representative at our Woodlyn, PA club to deliver a superior member experience. You will answer phones, greet members, sign up new members, tour facilities, log amenities, and promote our Judgement Free fitness environment.

This is a part-time position with starting pay at $11 per hour. Hourly increases occur at 180 days, 1 year, and every 6 months after the first year, tied to anniversary dates.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote fitness instruction classes (PE@PF) to our members and new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED

Job description

Planet Fitness is seeking a Customer Service Representative at our Woodlyn, PA club to deliver a superior member experience. You will answer phones, greet members, sign up new members, tour facilities, log amenities, and promote our Judgement Free fitness environment.

This is a part-time position with starting pay at $11 per hour. Hourly increases occur at 180 days, 1 year, and every 6 months after the first year, tied to anniversary dates.