Member Experience Specialist - Growth & Benefits

Planet Fitness; Siles (PA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

401K match

Health insurance options

Life Insurance

PTO

Free Black Card Membership

Employee Assistance Program

Job summary

Planet Fitness in Trevose, PA is hiring a Customer Service Representative starting at $13 per hour. The role offers hourly increases at 180 days, 1 year, and every 6 months after the first year, with a path for growth within the National Fitness Partners network.

Join a large Planet Fitness franchise that supports over a million members across 200+ clubs nationwide, delivering a Judgement Free fitness experience and strong employee benefits including PTO and health options.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests with a Judgement Free experience.
• Answer phones friendly using information script.
• Greet and sign up new members; give tours; log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process POS transactions for beverages and merchandise.
• Promote fitness instruction classes (PE@PF) to members.
• Maintain a clean, sanitized, safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Job description

Planet Fitness in Trevose, PA is hiring a Customer Service Representative starting at $13 per hour. The role offers hourly increases at 180 days, 1 year, and every 6 months after the first year, with a path for growth within the National Fitness Partners network.

Join a large Planet Fitness franchise that supports over a million members across 200+ clubs nationwide, delivering a Judgement Free fitness experience and strong employee benefits including PTO and health options.