Member Experience Specialist | Growth & Benefits

National Fitness Partners; New Castle (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay & schedule increases

Shift-differential pay

PTO for all employees

401K Employer match up to 4%

Health Insurance Options

Basic Life Insurance & Short-Term DI 0

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is hiring a Customer Service Representative in Indiana. The role offers starting pay of $12 per hour with scheduled increases based on anniversaries and performance.

You will greet members, sign up new members, handle inquiries, process sales at the POS, promote fitness classes, and maintain a clean, friendly club environment. Our team earns growth opportunities, competitive pay, PTO, a 401k match, health options, and a supportive culture that fosters professional

Qualifications

• Experience in customer service preferred.
• Ability to greet members and handle inquiries professionally.
• Ability to work in a team and follow scripts.
• Basic math for POS transactions.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system. Promote fitness classes to members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Job description

National Fitness Partners is hiring a Customer Service Representative in Indiana. The role offers starting pay of $12 per hour with scheduled increases based on anniversaries and performance.

You will greet members, sign up new members, handle inquiries, process sales at the POS, promote fitness classes, and maintain a clean, friendly club environment. Our team earns growth opportunities, competitive pay, PTO, a 401k match, health options, and a supportive culture that fosters professional