Member Experience Specialist — Growth & Benefits (Full-Time)

Planet Fitness; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Growth opportunities

Health insurance options

401K

Paid time off

Life insurance

Employee assistance program

Free Black Card Membership

Shift differential

Job summary

Planet Fitness in Indianapolis, IN is seeking a friendly Customer Service Representative to welcome members, answer questions, and support daily front-desk operations. This entry-level, on-site role offers stable hours and opportunities for growth within the franchise network.

You will handle sign-ups, greet guests, log amenities, and promote our fitness classes while maintaining a clean, welcoming club environment.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones and greet members using a script.
• Sign up and tour new members and log amenities.
• Assist with beverages or merchandise at the point of sale.
• Promote fitness instruction classes to members.
• Maintain a clean, sanitized club environment.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma/GED equivalent

Job description

Planet Fitness in Indianapolis, IN is seeking a friendly Customer Service Representative to welcome members, answer questions, and support daily front-desk operations. This entry-level, on-site role offers stable hours and opportunities for growth within the franchise network.

You will handle sign-ups, greet guests, log amenities, and promote our fitness classes while maintaining a clean, welcoming club environment.