Member Experience Specialist - Growth Path & Benefits

Paycom; Westfield (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Wage increases

Shift differential

PTO

401K match

Health insurance

Life & Disability

Employee assistance

Black Card membership

Job summary

National Fitness Partners in Westfield, IN is seeking a Customer Service Representative to greet members, answer questions, and process transactions at the club desk. This full-time role starts at $12 per hour with two schedule options and regular pay increases based on anniversary dates.

You'll deliver friendly service, promote fitness classes, maintain a clean environment, and help members log amenities while supporting a welcoming, high-energy gym culture.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma/GED

Must be 18+ years old

Job description

National Fitness Partners in Westfield, IN is seeking a Customer Service Representative to greet members, answer questions, and process transactions at the club desk. This full-time role starts at $12 per hour with two schedule options and regular pay increases based on anniversary dates.

You'll deliver friendly service, promote fitness classes, maintain a clean environment, and help members log amenities while supporting a welcoming, high-energy gym culture.