Member Experience Specialist

National Fitness Partners; Indianapolis (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO

Health Insurance

401K Employer match

Life Insurance

Short-Term Disability

Employee Black Card Membership

Job summary

National Fitness Partners is hiring a Customer Service Representative for a Planet Fitness franchise in Indianapolis. The role involves delivering exceptional service, greeting members, processing sign-ups, answering questions, and promoting PE@PF classes.

The position features a set schedule with early morning shifts and hourly pay starting at $12, with increases over time. Includes benefits and growth potential.

Qualifications

• Experience delivering friendly, professional customer service to members.
• Ability to greet members and assist with sign-ups and tours.
• Willingness to work a set schedule and varying shifts.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to members and new members.
• Provide a clean, sanitized and safe club environment.

Tools

POS system

Job description

National Fitness Partners is hiring a Customer Service Representative for a Planet Fitness franchise in Indianapolis. The role involves delivering exceptional service, greeting members, processing sign-ups, answering questions, and promoting PE@PF classes.

The position features a set schedule with early morning shifts and hourly pay starting at $12, with increases over time. Includes benefits and growth potential.