Member Experience Specialist – Growth & Benefits

National Fitness Partners; Monroe (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health Insurance

401K

PTO

Free Black Card Membership

Life Insurance

Short-Term Disability

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Monroe, NC. Starting wage is $12 per hour with availability Monday-Thursday 2:00pm-10:00pm and Friday 1:15pm-9:15pm.

You will greet members, process sign-ups, answer calls, log amenities, and promote fitness classes. Benefits include PTO, health options, 401K, Life/Disability coverage, and a free employee Black Card membership.

Qualifications

• Provide superior customer service to Planet Fitness members and guests.
• Greet members, sign up new members, and log amenities.
• Respond to member questions in a timely and professional manner.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to members and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Phone etiquette

Customer service

POS transactions

Merchandise knowledge

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Monroe, NC. Starting wage is $12 per hour with availability Monday-Thursday 2:00pm-10:00pm and Friday 1:15pm-9:15pm.

You will greet members, process sign-ups, answer calls, log amenities, and promote fitness classes. Benefits include PTO, health options, 401K, Life/Disability coverage, and a free employee Black Card membership.