Member Experience Associate - Part-Time, Growth & Perks

Planet Fitness; Lenoir (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Shift differential pay

Job summary

National Fitness Partners, the largest Planet Fitness franchise, seeks a friendly Customer Service Representative to support members and guests at our Lenoir club. You will help sign up new members, log amenities, answer questions, and maintain a welcoming Judgement Free environment.

We offer growth opportunities, shift-differential pay on select shifts, PTO, an Employee Assistance Program, and a Free employee Black Card Membership.

Qualifications

• Customer service experience required or preferred.
• Basic computer proficiency is expected.
• Must be 18 years of age or older.

Responsibilities

• Provide superior customer service to members and guests to ensure a positive experience.
• Answer phones in a friendly manner and greet members.
• Sign up new members, tour facilities, and log amenities.
• Respond to questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the POS.
• Promote fitness classes to members and new sign-ups.
• Maintain a clean, sanitized, safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

National Fitness Partners, the largest Planet Fitness franchise, seeks a friendly Customer Service Representative to support members and guests at our Lenoir club. You will help sign up new members, log amenities, answer questions, and maintain a welcoming Judgement Free environment.

We offer growth opportunities, shift-differential pay on select shifts, PTO, an Employee Assistance Program, and a Free employee Black Card Membership.